Frequently Asked Questions

Bounce Houses

Rental duration:

Roughly 24 hours when possible.

Drop off and pick up:

We do our very best to drop off the night before the party and pick up the morning after the party. Sometimes this is not possible due to rentals on the previous or following days. We start our day at 8 a.m. and end around 10 p.m. when needed. In the event the unit must be retrieved the day of the rental, units will be picked up no later than 7pm. Should the renter request a later pick up time than 7pm, an additional fee of $50.00 may be charged.

Weather:

The units cannot be used in the rain or winds 15 mph or more. We leave the decision up to the customer if they would like the delivery. We are willing to reschedule or refund the deposit due to bad weather.

There are no refunds after we drop off the unit.

Payment:

$50 non-refundable deposit is taken at the time of booking and the remainder is due at drop-off. Someone over the age of 18 must be home to accept delivery and sign Rental Agreement. If no one is home we do not drop off. Payment may be made in the forms of cash or credit card.

Cancellation Policy:

Please refer to questions regarding Weather, Payment and Deposit.

Deposit:

$50 non-refundable deposit is due at time of booking unless the cancellation is due to the weather.

Discounts for returning customers:

We give a 10% discount for returning customers. Customers who book a second Bounce House in the same season will receive a $50 discount on said Bounce House(s). ($50 discount DOES NOT include laser tag). In addition, all returning customers receive a 10% discount at our holiday store www.villageidiotz.com.

What if it rains and stops?

Wet Vac the unit and dry it out with a towel. Make sure that the floor of the unit is dry before letting people in again as the floor is slippery when it gets wet.

Which towns are included in our delivery area?

Delivery and set-up by professionals is included within a twenty-five (25) miles radius of Manchester, N.H. We will travel an additional 25 mile radius for a $25 fuel surcharge which will be collected the day of Bounce House delivery. Contact us before booking to confirm you’re in our delivery area. We Mapquest or Google the address from Manchester to the customer’s location and if the customer’s location exceeds 25 miles, the fuel surcharge will be added.

Weight Limit:

The units can hold up to 1000 lbs., so, yes, mom and dad can use the unit as well.

What comes with the rental?

The unit you’ve chosen, one or two blowers (depending on unit), one 100 ft. extension cord per blower (some units take 2 blowers), a tarp to be placed under the unit, and an optional wind meter to check wind speeds to keep participants safe. Note that units cannot be used in winds over 15 mph.

Insurance:

We are insured. A liability agreement must be signed by the customer before the unit is set up.

Does the unit need to be plugged in at all times?

Yes. A blower attached to the unit keeps it inflated so it must be plugged in and turned on the entire time.

Special requirements:

Some of our units require two (2) blowers which must be turned on while the unit is being used. Each blower must be plugged into two separate circuits as most household circuits are less than 20amps. Otherwise the blowers will trip your circuit.

Where can I set it up?

The best location is in a flat grassy area without rocks, and away from buildings and trees. Each unit is sized differently – please see the description on the website to confirm your yard has enough space for set-up. Bounce Houses can be set up outdoors or indoors.

What if I have an irrigation system?

It is necessary to stake the Bounce House down to keep it from moving. Please let the professional delivery person know about any underground systems prior to set up. We are not liable for any damage to any underground system.

Will it damage my lawn?

No, it will not permanently damage your lawn. The grass will be flattened after removal. If this is a concern, a simple raking will fluff it back up. Please note that it generally takes 3 to 4 days for your lawn to begin turning yellow.

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